Archive | March, 2011

Interview Tips 101

Before the interview: 1. Double check the DATE, TIME, and PLACE of the interview. Prepare your route and arrive 15 minutes prior to the interview time. Hiring managers expect this from excellent candidates. 2. Look up the company’s website and refer to what you’ve learned in the interview. Find out all you can about the […]

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Hotel Porn for the Thinking Woman

Back in January, Marriott International generated some buzz when it announced it was eliminating access to adult content on in-room pay-per-view entertainment systems over the next few years.  Reactions ranged from what’s-the-big-deal-you-can-get-it-for-free-online to congratulatory to speculation that the move was meant to support Mitt Romney’s run for the presidency. Well, I had two thoughts about […]

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Why Aren’t We Speaking Out?

Deficits at the state and local government level are horrendous.  Knowing that wrenching decisions must be made, I got to thinking:  Why aren’t hoteliers educating state and local governments about losing out on tax revenues from rooms sold on OTAs? Typically, when a hotel sells a room to a guest, the state and local sales […]

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Thoughts and Advices from Three Hospitality Professionals

Yesterday, three hospitality professionals spoke in my Human Resource Management and Hotel Operations classes. One is the GM of a Hilton Garden Inn; the other two include a hotel entrepreneur in the State of New York and the Operations Director of a Sheraton Hotel. While they have distinguished career paths and come from different background, […]

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Tourism Incognita – The Importance of the Unexpected

My email inbox these days seems to be overflowing with more “all-inclusive” travel deals than I have seen in a long time. All-inclusive experiences are certainly attractive — no need to think about anything other than getting to your destination resort. They are also very popular — as evidenced by the continual growth in cruise […]

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Is There a Future for Landline Phone Service in Hotels?

Technology evolves very fast. Thursday, March 10, marked the 135 anniversary of the invention of telephone. This MSNBC News video helps us review the changing roles of telephones play in our lives. “Once upon a time,” people might feel bored, lonely, or odd if not being able to talk on the phone. Since 2007, however, […]

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The Outlook for the Hotel Industry

Starting from 2010, I heard from quite a few hotel managers and in a variety of cover stories that the lodging industry is recovering from recession. As ADR, RevPAR, and occupancy are slowly improving in major markets, March Gordon, the President of Morgans Hotel Group, Co., shared his experience of developing and managing boutique hotels […]

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