Yesterday, three hospitality professionals spoke in my Human Resource Management and Hotel Operations classes. One is the GM of a Hilton Garden Inn; the other two include a hotel entrepreneur in the State of New York and the Operations Director of a Sheraton Hotel. While they have distinguished career paths and come from different background, they agreed on some main concepts. For example:
Hospitality industry is not for everyone. It takes leadership, hard work, good work ethic, flexibility, and often long hours to succeed.
- Relevant work experience is critical to a hospitality career. College students are advised to gain as much industry experience as possible before they enter the work force.
- Hotel design trends may have pushed everyone in the market to make renovations.
- F&B operations are very important in hotel operations. Hilton Garden Inn, for instance, is pushing the Great American Grill concept, serving breakfast and dinner (if not lunch yet).
- Social media is considered as a “must-have” marketing tool for business. However, it takes time to manage a hotel’s social media presence, and the ROI (return on investment) remains uncertain. In addition, it does not seem that an effective social media strategy has been developed.
Do you agree on these thoughts and/or advices? What else do you want to share with us?