Where are your guests when they’re not at your hotel? The answer is simple: they’re on social media. But, the real question is: are they on your social media?
Social media is becoming the go-to platform for many travelers who no longer want to visit websites, pick up the phone or even send an email. As social media managers, we’re also brand managers and responsible for knowing the ins and outs of each hotel we represent.…This post was originally published on this site