Archive | July, 2017

2 critical issues highlighted at HITEC 2017

HITEC 2017 (Hospitality Industry Technology Exposition & Conference) came to an end in Toronto last week. Hosted and organized by the Hospitality Financial and Technology Professionals (HFTP), HITEC is the world’s largest annual hospitality technology event. This year’s conference in Toronto took place at a special time — during the week of Toronto Pride, Canada’s 150th anniversary and a new wave […]

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How influential is Yelp? (by Megan Lee)

Yelp is an app that provides raw and authentic reviews from the public for a wide variety of different establishments. Before technology gave birth to the internet, social media, and the public review system, individuals had to rely on commercials, paper advertisement, or word-of-mouth for recommendations. False advertisements often existed where consumers’ high expectations turned […]

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More no-tipping restaurants? Survey says …

Tipping in restaurants has always been the norm in the U.S. It was not until recently that more restaurants adopted a no-tipping policy. Will there be even more no-tipping restaurants in the future? The 2017 American Express Restaurant Trade Survey may give us some clues. Every year, American Express surveys about 500 restaurateurs and 1,000 restaurant consumers, aiming […]

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