What can you learn about hospitality from a billionaire? Quite a lot as you might expect.
One of my favorite lessons comes via Patrick Lencioni, an expert on leadership and corporate organizational health. He tells a story of a billionaire client who best expressed the power of teamwork this way.
“If you could get all the people in the organization rowing in the same direction, you could dominate any industry, in any market, against any competition, at any time.”
He’s right, but getting everyone in your hotel rowing in the same direction is one of the most difficult jobs an owner or general manager faces.…This post was originally published on this site