Author Archive | Linchi Kwok

Can hotels stop the growth of Airbnb?

As a substitute for the traditional lodging facilities, including hotels, hostels and short-term rentals, the increasing supply of Airbnb properties is no doubt making an impact on hotels’ bottom lines. So, can hotels stop the growth of Airbnb?  Hotels’ strategies for fighting against Airbnb #Airbnb #Hotels #Competition – http://bit.ly/kwok051117  Hotels are working hard to fight against the competition […]

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Let’s imagine how hotels and restaurants are run in smart cities

We have seen more robots and machines are replacing humans in the service sector. This trend is irreversible, but the good news is there are ways to cope with such changes at work. What if these changes also take place in the macro level? Then, what can businesses do to embrace this wave of innovations? Indeed, the cities where we live have […]

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How not to get replaced by machines

I was not exaggerating in my previous article when I discussed how “machines are now replacing humans in service jobs.” If it is still difficult to convince you, here is an additional example: “Meet Sally, the robot who makes perfect salads.” This machine specializes in only one menu item — salad — yet it can do a better […]

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Machines are now replacing humans in service jobs

I am not joking. Machine serving people has now become the new reality, as I suggested in my recent discussion on Multibriefs.com . [embedded content] Here are just some examples: A restaurant with no hosts, no waiters, and no tables Burger-flipping robots Robot baristas  Robot that makes salads Self-ordering service – Domino’s Pizza, McDonald’s, Starbucks, and […]

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How to shut down bad online reviews

What can managers do to shut down bad online reviews? Here is a real example:  It started at the Broadway Oyster Bar in St. Louis this February when Mary S., a Yelper, left the business with a one-star rating and a description of the negative experience she received in the restaurant. As a reference, the […]

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Put a Stop to Booking Abandonment (by Karen Valeria Sandoval)

“A second chance is all hoteliers need to get back in the game.” By saying that, I am referring that the staggering numbers hotel websites get from the horrors of booking abandonment, which can be better understood as “cart abandonment.” There could be various reasons why guests decide to leave a hotel website during the […]

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Valentine’s Day Bonanza (by Sheila Lara)

Valentine’s Day is an interesting day for many people. Some spend hundreds of dollars on their significant others on candy, flowers, food, and presents while others absolutely hate the day and its celebration of love; some even call this day Single Awareness Day. However, the hospitality industry loves this day the most! Restaurants are booked […]

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Do you believe that Kickstarter is a way to a successful start-up? (By Othmane Bennani)

Kickstarter provides the ability for companies to begin and build a successful start-up by developing an alternative that is based on people’s contributions to the business. Every entrepreneur and business developer understands the hardships of financial issues that arise in creating a business which can hinder progress in several fields. Financing companies view start-up companies as an […]

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Airbnb wants to be more than just a room-sharing enterprise

Besides leisure travelers, Airbnb definitely wants to attract business travelers as well. For example, Airbnb has already established a website page that tailors to business travelers. The company is also working closely with hosts in developing the products that meet business travelers’ needs.It is also clear that Airbnb wants to become a full-service travel company, especially when it faces […]

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