Author Archive | Linchi Kwok

The unemployment rate is going down and the minimum wage is on the rise — A blessing or a curse?

Impeccable service can only be delivered by a well-trained, friendly staff. Accordingly, the service industry is labor-intensive and employs a large number of skilled and unskilled workers. The recent employment report released by the U.S. Bureau of Labor Statistics also suggests that food services and drinking places (or restaurants), professional and business services, and healthcare are the three […]

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Hotels, OTAs and Airbnb are firing up for a new war

By the time I finished writing the article, “Expedia, Priceline join battle against Airbnb,” hotel giants Marriott and Wyndham announced bold new strategic moves: Marriott is going to team up with Alibaba to serve Chinese tourists abroad. The deal will enable Chinese travelers to book a Marriott hotel on Alibaba’s travel service platform, Fliggy, and to process payments with […]

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Expedia, Priceline join battle against Airbnb

The growth of Airbnb has made a significant negative impact on hotel business, even though the hotel industry has also been enjoying a steady long-time growth since 2009, as measured in almost all performance indicators including occupancy, average daily rate, revenue per available rooms and number of new hotels open for business. For hotels, it is a loss […]

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Staying Prosperous Year Round (by Victoria Alahuzos)

Many restaurants that are located in tourist and college towns usually shut down during their slow months, but is it possible to run a successful restaurant business year round? Jay Khan and Rob Longstreet, who are both restaurant owners, stated that: Yes, it is achievable to continue the business during the off seasons in the […]

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7 technologies that will transform the hospitality industry by 2025

I was in Baltimore last week for the annual iCHRIE (International Council on Hotel, Restaurant and Institutional Education) Conference, where hospitality professors and graduate students got together to showcase their research work and network with one another. Additionally, selected executives in major hospitality firms were invited to share their perspectives about the industry and their views on the future trends. […]

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2 critical issues highlighted at HITEC 2017

HITEC 2017 (Hospitality Industry Technology Exposition & Conference) came to an end in Toronto last week. Hosted and organized by the Hospitality Financial and Technology Professionals (HFTP), HITEC is the world’s largest annual hospitality technology event. This year’s conference in Toronto took place at a special time — during the week of Toronto Pride, Canada’s 150th anniversary and a new wave […]

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How influential is Yelp? (by Megan Lee)

Yelp is an app that provides raw and authentic reviews from the public for a wide variety of different establishments. Before technology gave birth to the internet, social media, and the public review system, individuals had to rely on commercials, paper advertisement, or word-of-mouth for recommendations. False advertisements often existed where consumers’ high expectations turned […]

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