Author Archive | Linchi Kwok

What to expect in 2018 from the battle between hotels and Airbnb

–> Entering 2018, Airbnb will soon celebrate the company’s 10th anniversary. The company has now turned into one giant service provider in the lodging industry. Today, Airbnb has already served more than 200 million travelers in more than 65,000 cities around the world. With a supply of more than 3 million listings, Airbnb has more available “rooms” than […]

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Hotels are now entering the short-term residential rental business

It is clear that room-sharing services have created a big threat to hotels — even though a recent study also reported that Airbnb listings could actually have positive impacts on hotels’ RevPAR (revenue per available room) performance. Hotels are firing up for a new war against Airbnb, as well as other platforms that provide short-term residential rental services. Many hotels, […]

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More hotels are adopting the ‘asset-light’ strategy

Earlier this month, Hyatt Hotels made an announcement about the company’s plan of selling its $1.5 billion worth of real estate in the next three years. By doing so, Hyatt would become another major hotel chain in the market that adopts the “asset-light” strategy, allowing the hotel to focus on franchising service with long-term management contracts. […]

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What is the future of tradeshows? The case of the Canton Fair

Canton (Guangzhou) is currently hosting the largest tradeshow in China — the Canton Fair. Officially known as the China Import Export Fair (or the China Export Commodities Fair before 2007), the Canton Fair is a biannual event with one session in the spring and the other in the fall. For decades, the Canton Fair was the […]

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CHRS 2017: Opportunities in the era of disruption

I was in Ithaca, New York, last week for the 2017 Cornell Hospitality Research Summit(#CHRS2017), where a good mix of industry professionals and academic researchers shared their viewpoints on the outlooks of the hospitality business and findings of relevant research. This year, the conference’s theme was “opportunities in the era of disruption.” So, what are the disruptions? In […]

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The great firewall of Mainland China

I am currently traveling in Mainland China for a few weeks. I will not be able to access the websites that do not meet the “standards” set by the Chinese government, such as blogger.com or Google. I will try my best to update this blog whenever I have a chance. Thank you for your patience.

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Can Airbnb help hotels increase revenue?

It is commonly believed that the growth of Airbnb has made a significant negative impact on the hotel business. There are also empirical studies that have documented Airbnb’s negative impacts on hotels. That makes sense. As a substitute of the traditional lodging products — hotel rooms — every transaction on Airbnb means a loss of revenue for hotels or online travel agents (OTAs), such […]

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The unemployment rate is going down and the minimum wage is on the rise — A blessing or a curse?

Impeccable service can only be delivered by a well-trained, friendly staff. Accordingly, the service industry is labor-intensive and employs a large number of skilled and unskilled workers. The recent employment report released by the U.S. Bureau of Labor Statistics also suggests that food services and drinking places (or restaurants), professional and business services, and healthcare are the three […]

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