Author Archive | Linchi Kwok

Technology in Human Resource Management (by Ally Orlandos)

What keeps the hospitality industry going, especially in hotels, are the employees. Human resources (HR) have become an important asset to many hospitality businesses. Since workers in a hospitality business are the ones who make connections with the guests and make sales, it is very critical to keep the employees happy. Finding the right employee […]

Continue Reading

How soon will Airbnb become another Expedia or Priceline?

Airbnb profits the idea of letting travelers rent a lodging facility or extra space from a local resident rather than a traditional hotel. While P2P (peer-to-peer) room-sharing services still remain to be Airbnb’s core business at this point, the company is aiming for something bigger — Airbnb wants to be a travel enterprise. If that’s […]

Continue Reading

Is dynamic pricing good for restaurants and hotels?

According to the theories in classical economics, an equilibrium price of a product will be reached in a free market when supplies meet demands. When supplies remain stable, an increase in demands will result in a higher selling price for the product. Restaurants and hotels offer service products that are perishable in nature (e.g., restaurant […]

Continue Reading

Hotel mergers and acquisitions: Which hotel chain will be the next?

In mid-January, Wyndham announced that it would purchase La Quinta’s franchise and management business for $1.95 billion. Currently, Wyndham Worldwide operates more than 8,100 hotels in 79 countries, with a total room inventory of more than 705,700 rooms. The company’s portfolio includes 19 brands, ranging from the economy segment, such as Super 8 and Days Inn, to the […]

Continue Reading

DMO services to hotels: How valuable are they?

Destination marketing organizations (DMOs) are responsible for the management and marketing of a tourist destination. As a means to promote a destination, DMOs provide a variety of services to the tourists as well as other hospitality and tourism businesses in the area. While DMOs usually operate in different geographical and administrative levels — namely in […]

Continue Reading