Author Archive | Linchi Kwok

2 critical issues highlighted at HITEC 2017

HITEC 2017 (Hospitality Industry Technology Exposition & Conference) came to an end in Toronto last week. Hosted and organized by the Hospitality Financial and Technology Professionals (HFTP), HITEC is the world’s largest annual hospitality technology event. This year’s conference in Toronto took place at a special time — during the week of Toronto Pride, Canada’s 150th anniversary and a new wave […]

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How influential is Yelp? (by Megan Lee)

Yelp is an app that provides raw and authentic reviews from the public for a wide variety of different establishments. Before technology gave birth to the internet, social media, and the public review system, individuals had to rely on commercials, paper advertisement, or word-of-mouth for recommendations. False advertisements often existed where consumers’ high expectations turned […]

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More no-tipping restaurants? Survey says …

Tipping in restaurants has always been the norm in the U.S. It was not until recently that more restaurants adopted a no-tipping policy. Will there be even more no-tipping restaurants in the future? The 2017 American Express Restaurant Trade Survey may give us some clues. Every year, American Express surveys about 500 restaurateurs and 1,000 restaurant consumers, aiming […]

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In-room workout in hotels

Want to stay active on the road but at the same time, skip the hotel gym?  Now, we can as more hotel chains are incorporating the in-room fitness concept. The latest update I heard is Hilton Hotels & Resorts just unveiled a new in-room fitness concept — Five Feet to Fitness. Travelers are now able to do […]

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Consumers’ path of purchasing a travel product

Hotels have been working hard to win more travelers to “book direct” on their companies’ websites, but are consumers listening? In fact, hotels are not alone. All service providers in the hospitality and tourism industry want their customers to make purchases directly on their websites, but consumers want to search and compare various options before making […]

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Consumers’ path of purchasing a travel product

Hotels have been working hard to win more travelers to “book direct” on their companies’ websites, but are consumers listening? In fact, hotels are not alone. All service providers in the hospitality and tourism industry want their customers to make purchases directly on their websites, but consumers want to search and compare various options before making […]

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Can hotels stop the growth of Airbnb?

As a substitute for the traditional lodging facilities, including hotels, hostels and short-term rentals, the increasing supply of Airbnb properties is no doubt making an impact on hotels’ bottom lines. So, can hotels stop the growth of Airbnb?  Hotels’ strategies for fighting against Airbnb #Airbnb #Hotels #Competition – http://bit.ly/kwok051117  Hotels are working hard to fight against the competition […]

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