Author Archive | Linchi Kwok

Do You Want to Become a Social Media Officer?

I posted two news videos before about an emerging occupation — social media officer (one is in hotels; the other is in the public service sector). Today, I am sharing with you another Fox News video about a social media entrepreneur, a person who started a business by helping companies manage their social media presence.  […]

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A Must-Learn Guest Service Lesson

I stayed at the Courtyard Hotel at Greenbelt, MD for the SBP11 Conference last week. The hotel features the new lobby design and nice guestrooms, as what we discussed before. Everything looks great. I rated this hotel an A in terms of facility and checking-in and checking-out processes. However, I can only give this hotel […]

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Thoughts and Advices from Three Hospitality Professionals

Yesterday, three hospitality professionals spoke in my Human Resource Management and Hotel Operations classes. One is the GM of a Hilton Garden Inn; the other two include a hotel entrepreneur in the State of New York and the Operations Director of a Sheraton Hotel. While they have distinguished career paths and come from different background, […]

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Is There a Future for Landline Phone Service in Hotels?

Technology evolves very fast. Thursday, March 10, marked the 135 anniversary of the invention of telephone. This MSNBC News video helps us review the changing roles of telephones play in our lives. “Once upon a time,” people might feel bored, lonely, or odd if not being able to talk on the phone. Since 2007, however, […]

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The Outlook for the Hotel Industry

Starting from 2010, I heard from quite a few hotel managers and in a variety of cover stories that the lodging industry is recovering from recession. As ADR, RevPAR, and occupancy are slowly improving in major markets, March Gordon, the President of Morgans Hotel Group, Co., shared his experience of developing and managing boutique hotels […]

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