Author Archive | Teresa Matsui Sanders

Paycheck shorted? There’s an app for that

HITEC, “the world’s largest and most outstanding hospitality technology event,” took place last week. No doubt there were plenty of whiz-bang technology marvels on display, including numerous smartphone applications. Wonder if the Department of Labor was an exhibitor. Huh? Yes, indeed. With little, if any, fanfare, the U.S. Department of Labor quietly announced its first […]

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Paycheck shorted? There’s an app for that

HITEC, “the world’s largest and most outstanding hospitality technology event,” took place last week.  No doubt there were plenty of whiz-bang technology marvels on display, including numerous smartphone applications. Wonder if the Department of Labor was an exhibitor. Huh? Yes, indeed.  With little, if any, fanfare, the U.S. Department of Labor quietly announced its first […]

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“There is no such thing as a glass ceiling…”

so said my sister, Kathy Matsui, in a TEDxTokyo talk last month on her trademark topic, Womenomics. Slightly different context, but many of her principles apply to the U.S. hospitality industry. Where are the women? Sure, they’re there behind the front desk, cleaning guest rooms, selling meetings and banquets. But where are they in leading […]

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Signs the Hotel Recovery is Real

Couple weeks ago, I stayed at my usual San Francisco haunt.  My previous visit was in February, so not a lot of time had passed. Yet when I walked in, I could tell things were different.  Better.  Relieved. Sure, my room rate was a lot higher than what I’d become accustomed to.  During the past […]

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Hotel Porn for the Thinking Woman

Back in January, Marriott International generated some buzz when it announced it was eliminating access to adult content on in-room pay-per-view entertainment systems over the next few years.  Reactions ranged from what’s-the-big-deal-you-can-get-it-for-free-online to congratulatory to speculation that the move was meant to support Mitt Romney’s run for the presidency. Well, I had two thoughts about […]

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Why Aren’t We Speaking Out?

Deficits at the state and local government level are horrendous.  Knowing that wrenching decisions must be made, I got to thinking:  Why aren’t hoteliers educating state and local governments about losing out on tax revenues from rooms sold on OTAs? Typically, when a hotel sells a room to a guest, the state and local sales […]

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The Manly Man’s Hotel?

A few weeks ago, I caught up with one of my old friends, Pam. One of the things we have in common is a fascination with gender norms, so we’ve been trading articles on the subject. One precis we read together was about research coming out of the Kellogg School of Management: Real Men Don’t […]

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