Recently, I had a phone conversation with David Streitfeld at The New York Times. We shared our opinions about fake online reviews. He later published a report entitled “In a Race to Out-Rave, 5-Star Web Reviews Go for $5” and cited some of my comments. After reading David’s news article, I can’t help asking myself […]
Tag Archives | TripAdvisor
What the Cornell study shows is that people spend an enormous amount of time researching hotels, performing as many as 150 searches or visiting travel-related sites in excess of 50 times. That’s probably more time than most teenagers spend on Facebook in a week.
And if you focus only on the OTAs, the average consumer makes 12 visits, searches through nearly eight pages each time and spends an hour looking through 90 pages of content.
Last week when Expedia announced that it was spinning off TripAdvisor there was a lot of speculation as to what it meant for hoteliers. At the same time many investors were wondering how owning a piece of the travel industry’s 800 pound gorilla would improve the performance of their portfolio.